Customer Satisfaction
At our company, customer satisfaction is our top priority. While we strive for perfection, we understand that issues may arise. If you have any problems, please don't worry, we are here to help.
Our Commitment
Mistakes: If we make an error, we will go the extra mile to correct it. We offer same-day shipping to reproduce your order at no additional cost, even if the customer’s requests were unclear.
Claims and Inspections
Inspection Period: Please inspect your order immediately upon receipt. All claims regarding printing errors, alignment issues, or other problems must be made within 30 days of receiving the order. Claims made after this period cannot be honored.
Cancellation Fees
Check Orders: A non-refundable processing fee of $25 will be applied to all cancelled check orders upon receipt of proof but before printing. This fee can be applied as a credit to a future order of the same product/account. Please provide the previous order number for credit transfer.
Returns on Printed Checks
Customized Orders: Due to the customized nature of printed checks, returns are not accepted. Please review your order carefully. A proof will be sent for approval before printing.
Customer Responsibility
Order Accuracy: Customers are responsible for verifying the accuracy of all information, including bank account numbers, provided during the order process. We are not responsible for errors entered by the customer or any resulting bank charges.
Reprinting Fees: If you believe you made a mistake, please reach out to us for a fair solution. If the error is due to our mistake, reprinting will be free of charge.
Shipping Issues
Undeliverable Orders: We are not responsible for orders returned due to incorrect or incomplete addresses provided by the customer. A $15 address correction fee will be charged, and the order will be reshipped via standard shipping. For expedited reshipments, the customer will be charged the shipping cost plus the address correction fee.
Returns for Non-Custom Items
Off-the-Shelf Products: Items such as blank check paper or envelopes must be returned in original, undamaged condition at the customer's expense. Once received, inspected, and restocked, a refund will be issued for the product. Shipping Refunds
Damaged Orders: Shipping charges are non-refundable unless the issue is due to our error or damage incurred during transit. If your order arrives damaged, refuse delivery, and the carrier will return it to us.
Refund Process
Payment Method: Refunds will be issued using the same payment method as the original purchase. If a credit card was used, please provide the last four digits and expiration date when requesting a refund.
Return Merchandise Authorization
RMA Requirement: Before returning any merchandise, please contact our customer service to request a Return Merchandise Authorization.