Questions About Ordering

• In the event of a printing error, check alignment or any other problem, all claims must be made within 30 days of receipt of the order. Claims made after this period will not be honored. Inspect your order carefully as soon as you receive it.
• A $25 (business checks) or a non-refundable processing fee will apply for all check orders canceled upon receipt of proof but prior to being sent to printing.This fee can be applied as a credit to a future order if/when the order for same product/account is placed again. Just remind us of the previous order number so we can transfer the credit.
• No returns on printed checks. These are customized with your specific info and cannot be restocked for resale. Review your order carefully. Larger orders (1000 or higher) or if you are adding a custom logo for first time (any size order) you will automatically be sent a proof for approval prior to release to printing. Smaller orders will only receive an email proof when requested by the customer.
• The customer is responsible for reviewing the order and/or all info being typed in comments/notes section, reviewing sample check info provided and verifying the accuracy of the information to be printed on the checks, including the bank account number.
• We will not be held responsible for incorrect information entered or submitted by the customer and/or any bank charges incurred due to inaccurate information.
• The customer will be responsible for any additional reprinting fees however, if the error is the result of our data input error, the reprint will be free of charge.
• We assume no responsibility for an undeliverable or returned to sender order due to an incorrect or incomplete address provided by the customer. A $15 address correction Fee will be charged to the customer and the order will be reshipped by standard shipping only. If you want the reshipment to be sent faster, you will be charged the ship costs + the $15 address correction fee.
• “Off the shelf” orders such as blank check paper or envelopes must be returned in their original condition without marks or other damage at the customer’s expense. Once received, inspected and restocked, you will receive a refund for the product.
• Shipping charges paid by the customer at the time of purchase will not be refunded unless there is a problem due to our error or due to damages received in transit. If your order arrives damaged, it should be refused as such and the carrier will return it to us.
• Your refund will be made using the same method used for the original payment. (If a credit card was used, you must include the last four digits of your card number and the expiration date when requesting a refund.)
• Before returning your merchandise, please notify one of our customer service representatives to request a Return Merchandise Authorization.

Anytime! And when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). You should receive an e-mail confirming your order within 5 minutes of completing it.

Yes! Once you go to pay for your order, you are taken to a secure server (you can verify this by looking for the "key" or "lock" symbols in your browser).

Yes but if your order gets lost or delayed in the mail, we have no way of processing it or following up with you until it's received and entered into our system. If this is the first time you are ordering printed checks or deposit slips for an account, include a voided sample when mailing or faxing your order form (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). Our toll-free 24 hour fax line is 1-866-709-2893. Our mailing address is ASAP Checks 10 Daisy Ct Suffern, NY 10901.

Yes, although for accuracy we prefer that an order is placed online or sent in by mail or fax. If this is the first time you are ordering printed checks or deposit slips for an account, you will still need to mail or fax a voided sample (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). To order by phone, call us at 888-852-4325 during normal business hours Eastern time, Monday to Friday.

We accept Visa, MasterCard, Discover and American Express.

We can Direct Debit the account for which you are ordering checks only if your printed order is a reorder and you have established a payment history with us.

Note that due to a high level of fraud attempts, first time orders will not be allowed to use Direct Debit payment option.

Unfortunately, we do not accept COD orders.

If you are paying for your order by check, make it payable to ASAP Checks.

If you have a D&B number, provide it and we will review your file within 3 business days. Otherwise, we ask that your first 3 orders be prepaid after which we can invoice you for subsequent orders. Note that in order to keep our prices low, our terms are a strict Net 15.

Unless you have been set up with credit terms, we must wait until your payment check has been received and clears before shipping your order.

If you place your order online, then you will receive an e-mail with order number confirming your order and providing instructions and notes within minutes of placing your order. This confirmation e-mail will also confirm what you have ordered.

Simply let us know by e-mail at [email protected] or toll-free at 888-852-4325. Please reference your order number. We can e-mail it to you.

If you provided an e-mail address on your order, you will receive an e-mail when your order ships detailing the shipment method, tracking number, etc. You can also login at www.asapchecks.com, go to My Account and check on Order status.

You can call us toll-free at 888-852-4325 during normal business hours eastern time Monday to Friday, or e-mail us at [email protected]. . When leaving voice-mail or sending us e-mail, please include your name, phone number (even in e-mail which is often unreliable) and your question. The more specific the question, the better we can help (eg. instead of just "how much is shipping", let us know what items/quantities you are thinking of purchasing, what state you live in and if you have a preference for shipping method). Also during normal business hours we have LiveChat operators available to answer any questions.